Transforming business through culture and hospitality.
We help organizations create exceptional company cultures — where employees feel valued, customers feel cared for, and profits grow.
CLIENT PORTFOLIO
CULTURE FUELS PROFIT.
There’s no doubt about it—investing in a culture of hospitality directly boosts your bottom line. Stronger employee retention, increased productivity, and higher sales driven by outstanding customer service all contribute to lasting financial success.
GREAT CULTURE DOESN’T HAPPEN BY ACCIDENT.
It’s built intentionally from the inside out — starting with who you hire and how you onboard, to the way you train, develop, and support your team every day. When done right, it transforms everything: employee retention, customer experience, and your desired results.
WHY HOSPITALITY MATTERS — IN EVERY BUSINESS
Hospitality is about making people feel seen, cared for, and valued. That concept extends far beyond hotels and restaurants — it drives customer loyalty and employee retention in any business. We help companies integrate the heart of hospitality into the DNA of their culture, giving them the edge over their competition through superior client experiences and better employee retention.
HOW WE CREATE RESULTS, STEP BY STEP:
Hire and onboard the right people who align with your values.
Train and develop your team to deliver exceptional service — internally and externally.
Build a culture where people love to work and customers love to do business.
Increase profitability by aligning your people, purpose, and processes.
TRANSFORMATIVE SOLUTIONS FOR YOUR TEAM .
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We help you attract, select, and onboard employees who align with your company’s values — ensuring you build a team that drives your culture forward.
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We offer dynamic training sessions for leadership, management, and frontline staff to improve service, communication, and culture from the inside out.
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We work with you to assess your current company culture and create a clear, actionable plan to improve it — using hospitality as a foundation.
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We deliver inspiring talks that motivate your team to embrace a culture of hospitality. Ideal for leadership retreats, company events, team meetings, and workshops.
Success Stories: See How We’ve Made an Impact.
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Daniel Vidales — General Manager, Shade Hotel Redondo Beach
I've been lucky enough to work with Katie for over 3 years now and no one is better at connecting with team members! She is approachable and genuinely cares about their growth. Staff retention is at its highest with her support and training!
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Scott Hartford-Magana — Owner, HM Hospitality Consultants
Katie brings a dynamic, people-first approach that drives real change in customer service and company culture. She’s fantastic at creating and implementing hiring, recruiting, and training programs that build strong teams and elevate guest experiences.
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Michael Zislis — Owner, Zislis Group
Katie transformed our hospitality and customer service, elevating our guest experience and team morale. Every property’s Yelp score increased by at least half a star, proving her strategies work. If you want real results, she's the one to call!
MEET KATIE.
With over 30 years in the hospitality industry, Katie Kruft Richardson has held key leadership roles, including Hotel General Manager, CFO, and President of a prestigious boutique hotel and restaurant group, overseeing a team of 1,000+ employees. Her experience spans both operational and executive management, providing her with a deep understanding of what drives success in hospitality. Throughout her career, Katie learned that hospitality isn’t just an industry—it’s a mindset that every business, in every sector, can benefit from. By fostering a culture of hospitality within an organization, employees become engaged, customers become loyal, and profits naturally follow.
Katie’s passion for culture and customer service led her to create the Director of Culture role at Zislis Group, where she spent nine years experimenting with organizational values and team dynamics on a hands-on level. This role gave her invaluable insights into what drives employee engagement and guest satisfaction.
With a Master’s in Psychology and professional coaching certification, Katie’s mission is to help organizations hire the right people, embrace the power of hospitality, and foster workplaces where both employees and customers feel valued, connected, and inspired to thrive.
LET’S CONNECT!
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